TERMS AND CONDITIONS
Travel Solutions Australia Pty Ltd
ABN 39 620 628 426
Trading as MailMe
Last Updated: February 2026
Please read these Terms and Conditions ("Terms") carefully before using the services provided by Travel Solutions Australia Pty Ltd, trading as MailMe (“MailMe”, “we”, “us”, “our”).
By creating an account, purchasing a subscription, or using our Services, you agree to be bound by these Terms.
If you do not agree, you must not use our Services.
1. Definitions
Mail means letters, documents, correspondence and other paper-based items received at your MailMe postal address.
Parcel means packages, boxes and other non-paper items received at your MailMe postal address.
Services means the postal address, mail receiving, mail storage, mail scanning, mail forwarding and parcel handling services provided by MailMe.
Subscription Period means the 6-month or 12-month period purchased by you.
2. Our Services
MailMe provides the following services:
(a) A unique Australian postal address
(b) Mail receiving
(c) Secure physical mail storage (maximum three (3) months)
(d) Mail scanning (subject to your consent)
(e) Mail forwarding within Australia
(f) Parcel forwarding within Australia
(g) Parcel collection at our Brisbane office during business hours
MailMe does not guarantee delivery times or the actions of third-party postal or courier providers.
3. Eligibility
To use our Services, you must:
4. Subscription & Payment
4.1 Subscription Plans
Available plans and pricing are displayed on our website.
4.2 Payment
Payment is due in full at the time of registration.
Payments are processed securely via Shopify Payments / Stripe.
MailMe does not store full credit card details.
4.3 Additional Fees
4.4 Payment Failure
If payment fails, your account may be suspended until payment is successfully processed.
5. Mail Opening and Scanning (Explicit Consent Required)
5.1 Consent at Checkout
By ticking the consent box at checkout, you expressly authorise MailMe to:
Duo Plan Authorisation
Where a Duo Plan is purchased, the Primary Account Holder confirms that they are authorised by the second named individual to accept these Terms and provide consent on their behalf for MailMe to receive, open, scan, store, forward and securely destroy mail addressed to them.
MailMe relies on this confirmation to provide the Services.
5.2 Nature of Scanning
MailMe staff will view the contents of your mail solely for the purpose of providing the Services.
We do not analyse, use, or disclose your mail contents except as required by law.
5.4 Withdrawal of Consent and Impact on Services
If you withdraw consent for MailMe to open and scan your mail:
You may withdraw consent by contacting info@mailmeapp.com.au
6. Mail Storage and Disposal
6.1 Storage Period
Mail and parcels are stored for a maximum of three (3) months from the date of receipt.
6.2 Expiry of Storage
After the storage period:
You are responsible for monitoring your account and providing instructions before expiry.
7. Prohibited Items
You must not use the Services to receive:
If prohibited items are received, MailMe may return, destroy, report the item, and/or terminate your account.
8. Customer Responsibilities
You agree to:
9. Privacy & Data Protection
Personal information is collected, used and stored in accordance with our Privacy Policy.
Scanned mail is stored securely using encrypted cloud infrastructure and is accessible only via your secure account.
Upon subscription expiry:
Financial records are retained for 7 years as required by law.
10. Limitation of Liability
10.1 Forwarded Mail
Once dispatched to Australia Post or another carrier, MailMe is not responsible for loss, damage or delays in transit.
10.2 General Limitation
To the maximum extent permitted by law, MailMe excludes liability for indirect or consequential loss.
10.3 Australian Consumer Law
Nothing in these Terms limits your rights under Australian Consumer Law.
11. Cancellation, Expiry & Customer Responsibility
11.1 No Mid-Term Cancellation
Subscriptions are non-refundable during the Subscription Period except as required by law.
11.2 Expiry of Subscription
At the end of your Subscription Period:
If no instructions are received:
11.3 Office Collection
Parcels may be collected during office hours:
Monday to Friday, 9:00am – 4:00pm (Queensland time)
Public holidays excluded.
11.4 Early Account Deletion
You may request early account deletion by contacting info@mailmeapp.com.au
Digital data will be permanently deleted upon confirmation.
12. Account Termination
MailMe may suspend or terminate your account for breach of these Terms, illegal activity, receipt of prohibited items, false information, or legal obligation.
No refunds apply where termination is due to breach.
13. Intellectual Property
All intellectual property associated with MailMe is owned by Travel Solutions Australia Pty Ltd.
14. Force Majeure
MailMe is not liable for any failure or delay in performing the Services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, power failures, pandemics, government actions, postal disruptions, or system outages.
15. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of Queensland courts.
17. Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between you and MailMe.
18. Contact Us
Travel Solutions Australia Pty Ltd
Trading as MailMe
117 Quay Street, Brisbane QLD 4000
📧 info@mailmeapp.com.au
