About MailMe | Our Story

We lost our mail too. So we fixed it — for everyone.

What started as a shared frustration became a shared mission — give every traveller in Australia a real, reliable address they can count on, no matter where the road takes them.

The problem we kept seeing

There's a moment every backpacker in Australia hits.

You're opening a bank account, applying for your TFN, or starting a new job — and someone asks for your address. You freeze. You're staying in a hostel. You were in a different city last week. And you'll probably be somewhere else by the end of the month.

So you write down the hostel's address. Or a friend's place. Or wherever you happen to be sleeping that night. And you hope for the best.

We've been there. We've watched it happen thousands of times.

Bank cards returned to sender. Tax refunds delayed for months. Important government letters sitting at hostel front desks where nobody remembers your name — or worse, thrown out with the junk mail.

It wasn't just annoying. It was holding people back. From getting paid. From settling in. From getting on with their adventure.

So we decided to fix it.

Not a workaround. Not another temporary solution. A real, permanent Australian postal address that stays with you — no matter how many times you move. One that receives your mail, scans it to your phone, and lets you decide what happens next.

No stress. No chasing. No "I hope it got there."

That's MailMe.

Two teams. One mission. Same problem to solve.

MailMe didn't start from scratch — it was born from the union of two teams who'd been solving the same problem from different angles.

My Little France

A team known across the backpacker community for years of hands-on traveller support. They knew the pain points inside out because they'd spent years helping backpackers navigate life in Australia, building a loyal community along the way.

TEAM Maitena, Gizelle & Lucas

💚Community & expertise

Send-it

Built a dedicated mail forwarding app from the ground up. Same service, same audience, same mission — but with the tech backbone to make it seamless from your phone.

TEAM Matthieu & Margot

Technology & app
🐝 THE HIVE

Meet the team behind MailMe

Five people who've lived the backpacker life, supported thousands of travellers, and built the thing that should've existed years ago. We're small, we're scrappy, and we actually answer when you message us.

Left to right: Matthieu, Margot, Maitena, Gizelle & Lucas — Brisbane HUB, 2025

OUR VALUES

What we believe in

These aren't just words on a page — they're the principles that guide every decision we make.

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Built by travellers

We've lived the backpacker life. MailMe isn't built from assumptions — it's built from experience on the ground.

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Your mail, your business

Every document is handled with care in our secure Brisbane facility. Your privacy isn't a feature — it's a given.

Simple by design

No jargon, no complicated processes. Sign up, get your address, and you're sorted — in under two minutes.

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Wherever you go

From Byron Bay to Broome, your MailMe address stays the same. Your mail is always one tap away, no matter where you are.

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Real people, real support

We're a small team, and we like it that way. When you reach out, you're talking to someone who genuinely cares.

Come say g'day

We're based at 117 Quay Street, Brisbane — right in the heart of the city, a 5-minute walk from Roma St Station. Your mail lives here, and so do we.

📍 117 Quay Street, Brisbane QLD 4000
🕐 Mon–Fri, 10am–4pm
☕ Drop by anytime — we love meeting the people we help

Your adventure shouldn't wait for a letter.

Stop using hostel addresses and hoping for the best. Get a permanent, secure postal address that follows you across Australia.