PRIVACY POLICY
Travel Solutions Australia Pty Ltd
Trading as MailMe
ABN 39 620 628 426
Last Updated: February 2026
1. Who We Are
MailMe is operated by Travel Solutions Australia Pty Ltd (ABN 39 620 628 426) (“MailMe”, “we”, “us”, “our”).
We provide a secure Australian postal address, mail scanning and forwarding services to individual travellers.
Our registered office is:
117 Quay Street, Brisbane QLD 4000, Australia
For privacy enquiries, contact:
📧 info@mailmeapp.com.au
2. Our Commitment to Privacy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Because our service involves receiving and scanning physical mail, we recognise that we may handle highly sensitive personal information. We take this responsibility seriously.
3. What Personal Information We Collect
We collect personal information necessary to provide our services.
A. Account & Contact Information
B. Mail Content (as part of the service)
When you use our mail scanning service, we receive and scan physical mail addressed to you. This may include:
We do not scan the outside of envelopes unless required for operational purposes. The first page of each document is scanned and uploaded to your secure account.
C. Technical Information (via App & Website)
Through Firebase, Google Cloud and analytics tools, we collect:
This information helps us secure and improve our app.
D. Payment Information
Payments are processed securely via Shopify Payments / Stripe.
MailMe does not store your full credit card details.
We retain transaction records in Shopify and Xero for accounting and legal compliance.
4. Sensitive Information
Due to the nature of our service, mail we receive may contain:
We do not actively collect this information — however, it may be contained in mail you direct to us.
We handle such documents solely for the purpose of scanning and uploading them to your secure account.
We do not use, analyse, or store sensitive content for any other purpose.
5. How We Collect Information
We collect information:
6. How We Use Your Information
We use your information to:
We do not sell your personal information.
6A. Duo Plan Consent
For Duo Plans (two-person accounts), the primary account holder confirms that they are authorised to provide consent on behalf of the second named individual for:
MailMe relies on the primary account holder’s confirmation that they have obtained appropriate authority from the second named individual.
If the second named individual withdraws consent, they may contact us directly at info@mailmeapp.com.au
7. Physical Mail Security
Mail is received at a secure PO Box facility in Queensland (address not publicly displayed).
Access is restricted to:
Mail is:
8. Digital Security Measures
Scanned mail is stored in Google Firebase / Google Cloud Platform (GCP).
Security measures include:
Only authorised MailMe staff may access the scanning interface.
Only you can access your mail via your secure account login.
9. Data Retention
During Subscription
You retain access to scanned mail and account data for the duration of your active subscription (6 or 12 months, or extended period if renewed).
After Subscription Ends
Accounting Records
Transaction and financial records are retained for 7 years in compliance with Australian taxation laws.
10. International Data Transfers
Some of our service providers (e.g. Shopify, Google Cloud) may store data outside Australia.
Where this occurs, we take reasonable steps to ensure overseas providers comply with privacy protections consistent with Australian law.
Customers located in the European Union may also have rights under GDPR.
11. Marketing Communications
We may send promotional emails.
You can unsubscribe at any time using the link in the email.
We do not send SMS marketing.
12. Your Rights
You may request:
To exercise your rights, contact:
📧 info@mailmeapp.com.au
We may verify your identity before processing requests.
You may withdraw your consent for mail opening at any time by contacting us in writing at info@mailmeapp.com.au Please note that withdrawal of consent may limit our ability to provide certain features of the service.
13. Data Breach Notification
We maintain a documented data breach response procedure.
If a data breach occurs that is likely to result in serious harm, we will:
Incidents are managed by company directors.
14. Children
Our services are available only to individuals aged 18 years or older.
We do not knowingly collect personal information from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website with a revised “Last Updated” date.
16. Contact Us
For privacy-related enquiries:
Travel Solutions Australia Pty Ltd
Trading as MailMe
117 Quay Street
Brisbane QLD 4000
Australia
